An overseas student’s course provider collapsed, what are their rights?

International students are protected by the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021, which sets standards for providers, including fair and accurate information, refund policies and support. Providers must keep international fees safe under approved arrangements, and if a provider fails, the student may be entitled to a refund or placement assistance through the fee protection arrangements. NZQA also oversees quality and can support affected students. On immigration, his student visa is tied to his enrolment, so he should contact Immigration New Zealand promptly to seek a variation of conditions so that he can enrol with another provider. Keep his contract, receipts and communications. A complaint can be made to the dispute resolution scheme operated under the Code.