The school has not done anything about my child’s bullying

Boards of trustees must provide a safe physical and emotional environment for students under the Education and Training Act 2020 and the National Administration Guidelines, and the Ministry expects schools to have anti-bullying policies and to act on reports. Put your concerns in writing, listing dates and incidents and including screenshots of online abuse, and ask what steps the school will take and when you will receive an update. If there is no adequate response, complain to the board chair, and then to the Ministry of Education, which can require the school to act. The Education Review Office can also look at the school's practices. Where the bullying involves threats or harassment, the police or the Harmful Digital Communications Act may apply, and Netsafe can help remove harmful posts.