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I paid a repairer a hefty amount to fix my dishwasher. It broke down again within days, and the repairer said the new fault was unrelated and wanted another call-out fee. I feel the job was done poorly. Do I have any rights when the goods are not the problem but the service is?
A salesperson knocked on our door and spent over an hour explaining a solar panel package. We signed a form on their tablet because he was persuasive and we felt awkward saying no. Since then we have read about the costs and want out. Do we have any right to cancel?
I paid a premium for cleaning products labelled as planet-friendly and carbon neutral. The company gives no explanation on how these claims are measured, and a friend who works in the industry says the ingredients are quite ordinary. Is this false advertising, and who can I complain to?
My gym membership had a minimum term that finished months ago, but the gym says I need to give notice in person during staffed hours, which are impossible with my work. They keep charging me weekly. I tried emailing to cancel and they ignored it. Can they really force me to keep paying?
I took out a personal loan and the lender approved it after a five-minute online application without asking much about my expenses. Within months I was struggling with the repayments and my other debts. Shouldn’t a lender have checked that I could afford it, and do I have any recourse?
A furniture store ran a huge sale advertising sofas at half price off the was-price. I later found out from a friend that the same sofa had barely ever been sold at the higher price. I paid what I thought was a bargain. Is that legal, and can I do anything now?
The shop that took my deposit for custom furniture has gone into liquidation 1 answer
1 answerWe paid a large deposit for a custom dining table and the shop has now closed. A notice on the door mentions liquidators. We have no table and no refund. Is our money gone, and what should we be doing right now?
We bought a children’s toy that was later recalled because of a choking hazard. We only found out after our toddler swallowed a small part and needed a hospital visit. The child is recovering, but we are angry. What are our legal rights against the seller or manufacturer?
I signed up for a free one-week trial of an app and entered my card details. A month later I noticed monthly charges. I never saw clear wording about auto-renewal and cancelling seems buried in menus. Can I get a refund, and is this practice allowed?
Phone died after eight months and the shop says it is the manufacturer’s problem 1 answer
1 answerI bought a mid-range smartphone from a chain retailer and it stopped charging around eight months later. The shop told me to contact the manufacturer and said their responsibility ended at the counter. The phone was not dropped or wet. Is the retailer really off the hook, or can I insist on a fix or refund from them?