Questions and answers about Insurance Law
My car was damaged while parked on the street, and the other driver drove off. My insurer is asking for an excess before it will repair the car. Since it was not my fault, why should I pay anything? I have never dealt with anything like this before and would like to understand my options clearly.
The other driver’s insurer contacted me directly, should I talk to them? 1 answer
1 answerAfter a collision that I think was partly the other driver’s fault, their insurer has called me asking for a statement and suggesting I sign a form. I have not spoken to my own insurer yet. What should I do?
After a burglary at my business, the insurer’s investigator asked me to sit for a recorded interview and provide my bank statements. I feel like I am being treated as a suspect. Is this normal and what are my obligations?
I forgot to mention a medical condition when I took out life insurance 1 answer
1 answerA relative of mine died and the life insurer has refused to pay out because they say the policy holder did not disclose a health problem on the application form. The person did not think it was significant. Can the insurer really refuse to pay?
Where can I complain if I am unhappy with how my insurer handled my claim? 1 answer
1 answerI have been unhappy with the way my insurer has communicated with me and handled my claim, and its final response was unsatisfactory. I do not know whether there is an independent body I can go to or whether I have to sue.
The insurer wants to repair rather than replace my laptop, is that allowed? 1 answer
1 answerMy laptop was stolen and the insurer says it will pay for an equivalent refurbished model instead of a new one. I bought the laptop new a year ago and I do not want a used replacement. Can they choose how to settle my claim?
I recently renovated my kitchen and started running a small online business from a spare room. I have not told my home insurer about either. Could that cause problems if I made a claim? I am not sure where to start or who I should be contacting about this.
We made a claim more than six months ago and the insurer keeps asking for more documents and telling us that it is still being assessed. We are living in temporary accommodation and paying our own costs. What can we do about the delay?
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Consultation with lawyers and solicitors at Kerikeri starts from NZ$ 300 and above (prices may vary depending on the complexity of the issue and the form of the response).
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Prices for legal services provided by lawyers and solicitors are determined by the amount of work and complexity of the case. On average, legal services start from NZ$ 300. Select candidates based on ratings and reviews. Many have examples of completed work!
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When should you contact a lawyer? People usually decide to consult a lawyer or solicitor when they face serious difficulties. Professional assistance from a lawyer at Kerikeri is often sought when a case is already in court or in an institution and is not going as expected. Or even worse, the case may already be lost. Therefore, we advise you not to delay and to resolve the problem as early as possible.
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In what cases should I contact a lawyer? A lawyer or solicitor is needed when a person is suspected or accused of committing a crime. In such cases, legal assistance is provided, as expressly required by New Zealand’s criminal procedure laws.
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