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Questions and answers about Insurance Law
After a burglary at my business, the insurer’s investigator asked me to sit for a recorded interview and provide my bank statements. I feel like I am being treated as a suspect. Is this normal and what are my obligations?
Where can I complain if I am unhappy with how my insurer handled my claim? 1 answer
1 answerI have been unhappy with the way my insurer has communicated with me and handled my claim, and its final response was unsatisfactory. I do not know whether there is an independent body I can go to or whether I have to sue.
An insurer denied my income protection claim because I could still do some work 1 answer
1 answerI have a back condition and my income protection insurer says I am able to do some kind of work, so they stopped my benefit. My doctor says I am unfit for my normal job. How do insurers decide this? Nobody has given me a straight answer and I want to understand where I actually stand.
My tenant caused significant damage to the property, including holes in walls and ruined carpets, and left without paying. I have landlord insurance, but the insurer says only some of it is covered. How does this kind of cover work?
Our home was badly damaged by fire and the insurer says the cost to rebuild is higher than my sum insured, and that they will only pay up to that amount or reduce the claim proportionally. Was I supposed to have been told about this, and what are my rights?
A flood damaged my business, does business interruption insurance help? 1 answer
1 answerA flood forced my shop to close for several weeks. My property is repaired, but the loss of income was significant. My insurer says that business interruption is not covered unless the damage was to my own premises. How does this work?
How does Natural Hazards Commission cover work after an earthquake or slip? 1 answer
1 answerAfter a landslip damaged part of our property, I was told that a government body covers natural disaster damage before my private insurer does. I do not understand what is covered and who I should claim from first.
The other driver’s insurer contacted me directly, should I talk to them? 1 answer
1 answerAfter a collision that I think was partly the other driver’s fault, their insurer has called me asking for a statement and suggesting I sign a form. I have not spoken to my own insurer yet. What should I do?
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