The insurer wants to repair rather than replace my laptop, is that allowed?
- 16.07.2026
A flood forced my shop to close for several weeks. My property is repaired, but the loss of income was significant. My insurer says that business interruption is not covered unless the damage was to my own premises. How does this work?
Business interruption cover pays for loss of income and increased costs of working following an insured event, but most policies require that the interruption results from physical damage to the insured premises by an insured peril, such as flood. If the damage was to your premises, the policy should respond, subject to the sum insured, the indemnity period and any waiting period or excess. If the shop was closed because of damage to neighbouring properties or an authority's closure order, cover may depend on extensions in your policy, such as denial of access. Check the definitions of insured peril and the limits carefully. Provide your accounts and evidence of revenue trends, since the claim is calculated from your financial records, and consider hiring a forensic accountant.
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