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Questions and answers about Transport and Logistics Law
A courier arrived with a package that had a visibly crushed corner, and I felt pressured to sign for it as received in good condition before I could inspect it properly. Do I have the right to refuse or note the damage before signing?
I sent an expensive item through a courier company and it never arrived at its destination. The company says its liability is limited to a small fixed amount printed on the back of the consignment note, far less than what the item was worth. Is that enforceable?
My logistics business contracts out some deliveries to independent owner-drivers. One of them was involved in an accident while making a delivery for us, causing damage to a third party’s property. Could my business be held responsible even though the driver is not our employee?
My goods were damaged during interstate or international freight, who is liable? 1 answer
1 answerWe shipped equipment from overseas to New Zealand by sea and it arrived with visible damage to the packaging and the equipment. The freight forwarder and the shipping line are each pointing to the other. How do we work out who is responsible?
Can a freight company change delivery terms after I have already booked? 1 answer
1 answerI booked a delivery with a logistics company at an agreed price and timeframe, but they later emailed saying delivery would be delayed by several days and referred to a clause allowing them to vary delivery estimates. Is this something they can simply do?
We imported a shipment of goods and Customs has detained it, saying it may not comply with import requirements. We need these goods urgently for our business. What is the process and how quickly can this be resolved?
What are my rights if an airline cancels or significantly delays my flight? 1 answer
1 answerMy domestic flight within New Zealand was cancelled at short notice due to a technical issue, and I missed an important meeting as a result. The airline offered only a refund of the ticket price. Am I entitled to more?
I have bought an electric scooter to get to work, and I am not sure where I am actually allowed to ride it or whether I need a licence, registration or insurance. What are the rules for electric micromobility devices?
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