Questions and answers about Transport and Logistics Law
We imported a shipment of goods and Customs has detained it, saying it may not comply with import requirements. We need these goods urgently for our business. What is the process and how quickly can this be resolved?
Do I need a permit to transport oversized or heavy loads on New Zealand roads? 1 answer
1 answerMy company occasionally needs to transport large machinery that exceeds standard vehicle dimension limits. I have heard that special permits are required, but I am not clear on the process or what happens if we do not get one.
What happens if my car is impounded and I cannot get it back straight away? 1 answer
1 answerMy car was impounded by police after a driving offence, and I am not sure how long I have to wait to get it back or what fees I will need to pay. What are the rules on vehicle impoundment in New Zealand?
Can a freight company change delivery terms after I have already booked? 1 answer
1 answerI booked a delivery with a logistics company at an agreed price and timeframe, but they later emailed saying delivery would be delayed by several days and referred to a clause allowing them to vary delivery estimates. Is this something they can simply do?
My rideshare or taxi trip went badly wrong, what are my rights as a passenger? 1 answer
1 answerI used a rideshare app and the driver drove dangerously, ran red lights and was clearly distracted by their phone. I felt unsafe throughout the trip. What can I do about this, and is the platform responsible for the driver’s conduct?
My import shipment was delayed and I incurred storage costs, who pays? 1 answer
1 answerWe imported goods that were held up at the port due to a documentation issue caused by our customs broker, and we were charged significant storage and demurrage fees while it was sorted out. Can we recover these costs from the broker?
What are my rights if an airline cancels or significantly delays my flight? 1 answer
1 answerMy domestic flight within New Zealand was cancelled at short notice due to a technical issue, and I missed an important meeting as a result. The airline offered only a refund of the ticket price. Am I entitled to more?
I sent an expensive item through a courier company and it never arrived at its destination. The company says its liability is limited to a small fixed amount printed on the back of the consignment note, far less than what the item was worth. Is that enforceable?
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