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Questions and answers about Transport and Logistics Law
I sent an expensive item through a courier company and it never arrived at its destination. The company says its liability is limited to a small fixed amount printed on the back of the consignment note, far less than what the item was worth. Is that enforceable?
My logistics business contracts out some deliveries to independent owner-drivers. One of them was involved in an accident while making a delivery for us, causing damage to a third party’s property. Could my business be held responsible even though the driver is not our employee?
Can I be sued for damage when loading or unloading a truck at my premises? 1 answer
1 answerA delivery truck damaged part of our loading dock while a driver from an external transport company was manoeuvring on our property. The transport company says it was our fault because our dock layout is difficult. How is responsibility usually decided?
My goods were damaged during interstate or international freight, who is liable? 1 answer
1 answerWe shipped equipment from overseas to New Zealand by sea and it arrived with visible damage to the packaging and the equipment. The freight forwarder and the shipping line are each pointing to the other. How do we work out who is responsible?
Can a freight company change delivery terms after I have already booked? 1 answer
1 answerI booked a delivery with a logistics company at an agreed price and timeframe, but they later emailed saying delivery would be delayed by several days and referred to a clause allowing them to vary delivery estimates. Is this something they can simply do?
I drive heavy trucks for a living and my employer sometimes pressures me to keep driving beyond what feels safe, especially on long routes. Are there legal limits on how long I can drive or work without rest?
Can a transport company refuse to carry my goods without giving a reason? 1 answer
1 answerI booked a delivery for some goods with a well-known freight company, and at the last minute they cancelled, saying only that the goods did not meet their carriage requirements, without further explanation. Can they simply refuse to carry goods like this?
What are my rights if an airline cancels or significantly delays my flight? 1 answer
1 answerMy domestic flight within New Zealand was cancelled at short notice due to a technical issue, and I missed an important meeting as a result. The airline offered only a refund of the ticket price. Am I entitled to more?
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