Questions and answers about Transport and Logistics Law
My rideshare or taxi trip went badly wrong, what are my rights as a passenger? 1 answer
1 answerI used a rideshare app and the driver drove dangerously, ran red lights and was clearly distracted by their phone. I felt unsafe throughout the trip. What can I do about this, and is the platform responsible for the driver’s conduct?
Can I be held liable if goods I am transporting are stolen from my truck? 1 answer
1 answerI run a transport business, and a trailer loaded with valuable goods was broken into and partially emptied overnight while parked at what I believed was a secure location. The client is demanding full compensation. Am I automatically liable?
What are my rights if an airline cancels or significantly delays my flight? 1 answer
1 answerMy domestic flight within New Zealand was cancelled at short notice due to a technical issue, and I missed an important meeting as a result. The airline offered only a refund of the ticket price. Am I entitled to more?
Is a bill of lading the same as a contract, and can it be transferred? 1 answer
1 answerWe are exporting goods and our freight forwarder mentioned issuing a bill of lading. I want to understand what this document actually does and whether ownership of the goods can be passed on to someone else using it.
What happens if my car is impounded and I cannot get it back straight away? 1 answer
1 answerMy car was impounded by police after a driving offence, and I am not sure how long I have to wait to get it back or what fees I will need to pay. What are the rules on vehicle impoundment in New Zealand?
Can a transport company refuse to carry my goods without giving a reason? 1 answer
1 answerI booked a delivery for some goods with a well-known freight company, and at the last minute they cancelled, saying only that the goods did not meet their carriage requirements, without further explanation. Can they simply refuse to carry goods like this?
We imported a shipment of goods and Customs has detained it, saying it may not comply with import requirements. We need these goods urgently for our business. What is the process and how quickly can this be resolved?
My logistics business contracts out some deliveries to independent owner-drivers. One of them was involved in an accident while making a delivery for us, causing damage to a third party’s property. Could my business be held responsible even though the driver is not our employee?
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