Questions and answers about Consumer Protection Law
The shop that took my deposit for custom furniture has gone into liquidation 1 answer
1 answerWe paid a large deposit for a custom dining table and the shop has now closed. A notice on the door mentions liquidators. We have no table and no refund. Is our money gone, and what should we be doing right now?
I bought a coat online, tried it on and simply decided I did not like it. The shop refuses any refund, saying they do not do refunds for change of mind. The coat has not been worn and still has tags. Are they legally allowed to say no?
A furniture store ran a huge sale advertising sofas at half price off the was-price. I later found out from a friend that the same sofa had barely ever been sold at the higher price. I paid what I thought was a bargain. Is that legal, and can I do anything now?
I signed up for a free one-week trial of an app and entered my card details. A month later I noticed monthly charges. I never saw clear wording about auto-renewal and cancelling seems buried in menus. Can I get a refund, and is this practice allowed?
How does the Disputes Tribunal work and can I bring a consumer claim myself? 1 answer
1 answerI have a dispute with a retailer over a faulty appliance worth a few thousand dollars. I cannot afford a lawyer and I have heard the Disputes Tribunal is the place for these issues. How does it work, what does it cost and what should I bring with me?
A salesperson knocked on our door and spent over an hour explaining a solar panel package. We signed a form on their tablet because he was persuasive and we felt awkward saying no. Since then we have read about the costs and want out. Do we have any right to cancel?
I was given a spa voucher as a present and put it in a drawer. When I finally tried to book, the business said it had expired the month before and refused to honour it. There was no expiry date printed on the voucher itself, only on their website. Can they do that?
Product promoted as eco-friendly but seems to be nothing of the sort 1 answer
1 answerI paid a premium for cleaning products labelled as planet-friendly and carbon neutral. The company gives no explanation on how these claims are measured, and a friend who works in the industry says the ingredients are quite ordinary. Is this false advertising, and who can I complain to?
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Consultation with lawyers and solicitors at Timaru starts from NZ$ 300 and above (prices may vary depending on the complexity of the issue and the form of the response).
Is it possible to get legal services from Timaru for free?
To begin with, formulate your question clearly and concisely and try to ask it; if it is simple and can be answered quickly, lawyers often respond for free. However, the right to determine the cost of consultation remains with the lawyer or solicitor.
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How much does it cost to hire a lawyer in Timaru?
Prices for legal services provided by lawyers and solicitors are determined by the amount of work and complexity of the case. On average, legal services start from NZ$ 300. Select candidates based on ratings and reviews. Many have examples of completed work!
When should you contact a lawyer?
When should you contact a lawyer? People usually decide to consult a lawyer or solicitor when they face serious difficulties. Professional assistance from a lawyer at Timaru is often sought when a case is already in court or in an institution and is not going as expected. Or even worse, the case may already be lost. Therefore, we advise you not to delay and to resolve the problem as early as possible.
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In what cases should I contact a lawyer? A lawyer or solicitor is needed when a person is suspected or accused of committing a crime. In such cases, legal assistance is provided, as expressly required by New Zealand’s criminal procedure laws.
What is included in legal advice?
Legal advice includes an analysis of situations and a lawyer’s or solicitor’s recommendations on possible actions. There are two types of consultations – in-person (judicial) consultation and written consultation (legal opinion). The type of assistance depends on the situation and the client’s wishes.







