Questions and answers about Consumer Protection Law
We bought a children’s toy that was later recalled because of a choking hazard. We only found out after our toddler swallowed a small part and needed a hospital visit. The child is recovering, but we are angry. What are our legal rights against the seller or manufacturer?
I paid by card for a jacket from an overseas online shop that looked professional and even quoted prices in New Zealand dollars. Weeks have passed with no delivery and the seller has stopped answering emails. Do New Zealand consumer laws help me at all, or am I just out of pocket?
Phone died after eight months and the shop says it is the manufacturer’s problem 1 answer
1 answerI bought a mid-range smartphone from a chain retailer and it stopped charging around eight months later. The shop told me to contact the manufacturer and said their responsibility ended at the counter. The phone was not dropped or wet. Is the retailer really off the hook, or can I insist on a fix or refund from them?
I took out a personal loan and the lender approved it after a five-minute online application without asking much about my expenses. Within months I was struggling with the repayments and my other debts. Shouldn’t a lender have checked that I could afford it, and do I have any recourse?
A parcel arrived with a set of kitchen knives I never ordered. A week later I received an invoice and then a threatening reminder about debt collection. I had not even opened the package. Am I obliged to pay, or to send the goods back at my own cost?
How does the Disputes Tribunal work and can I bring a consumer claim myself? 1 answer
1 answerI have a dispute with a retailer over a faulty appliance worth a few thousand dollars. I cannot afford a lawyer and I have heard the Disputes Tribunal is the place for these issues. How does it work, what does it cost and what should I bring with me?
I bought a car from a private seller after viewing it twice. The seller said it had never been in an accident, but a repairer has now found evidence of serious past crash repairs. The seller is not answering my messages. Can I get my money back given it was not a dealer sale?
I paid a repairer a hefty amount to fix my dishwasher. It broke down again within days, and the repairer said the new fault was unrelated and wanted another call-out fee. I feel the job was done poorly. Do I have any rights when the goods are not the problem but the service is?
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