Questions and answers about Consumer Protection Law
Phone died after eight months and the shop says it is the manufacturer’s problem 1 answer
1 answerI bought a mid-range smartphone from a chain retailer and it stopped charging around eight months later. The shop told me to contact the manufacturer and said their responsibility ended at the counter. The phone was not dropped or wet. Is the retailer really off the hook, or can I insist on a fix or refund from them?
I bought a coat online, tried it on and simply decided I did not like it. The shop refuses any refund, saying they do not do refunds for change of mind. The coat has not been worn and still has tags. Are they legally allowed to say no?
Salesperson pushed an extended warranty that I now suspect is pointless 1 answer
1 answerI bought a washing machine and the salesperson strongly pushed a five-year extended warranty, hinting that the standard cover was almost worthless. I paid extra, but now I have read something about statutory guarantees. Did I waste my money, and can I cancel it?
Product promoted as eco-friendly but seems to be nothing of the sort 1 answer
1 answerI paid a premium for cleaning products labelled as planet-friendly and carbon neutral. The company gives no explanation on how these claims are measured, and a friend who works in the industry says the ingredients are quite ordinary. Is this false advertising, and who can I complain to?
My gym membership had a minimum term that finished months ago, but the gym says I need to give notice in person during staffed hours, which are impossible with my work. They keep charging me weekly. I tried emailing to cancel and they ignored it. Can they really force me to keep paying?
I paid by card for a jacket from an overseas online shop that looked professional and even quoted prices in New Zealand dollars. Weeks have passed with no delivery and the seller has stopped answering emails. Do New Zealand consumer laws help me at all, or am I just out of pocket?
I was given a spa voucher as a present and put it in a drawer. When I finally tried to book, the business said it had expired the month before and refused to honour it. There was no expiry date printed on the voucher itself, only on their website. Can they do that?
The shop that took my deposit for custom furniture has gone into liquidation 1 answer
1 answerWe paid a large deposit for a custom dining table and the shop has now closed. A notice on the door mentions liquidators. We have no table and no refund. Is our money gone, and what should we be doing right now?
Recent articles
Select the city below to get to the lawyers on this topic.:
Service catalog
People also ask:
The best lawyers in Warkworth
We have compiled a list of the best Warkworth lawyers with full details — prices, reviews, phone number and address.
Reviews from lawyers at Warkworth
Our service contains genuine reviews of lawyers; we do not delete negative reviews, and there is no way to manipulate them.
How much does it cost to consult a lawyer at Warkworth?
Consultation with lawyers and solicitors at Warkworth starts from NZ$ 300 and above (prices may vary depending on the complexity of the issue and the form of the response).
Is it possible to get legal services from Warkworth for free?
To begin with, formulate your question clearly and concisely and try to ask it; if it is simple and can be answered quickly, lawyers often respond for free. However, the right to determine the cost of consultation remains with the lawyer or solicitor.
Where to look for a good lawyer in Warkworth?
This can be done on the New Zealand lawyer search service Lawyers-nz.com absolutely free. It is important to know that convenient search and communication with a specialist is free, but consultation and services of the specialists themselves may be paid.
How much does it cost to hire a lawyer in Warkworth?
Prices for legal services provided by lawyers and solicitors are determined by the amount of work and complexity of the case. On average, legal services start from NZ$ 300. Select candidates based on ratings and reviews. Many have examples of completed work!
When should you contact a lawyer?
When should you contact a lawyer? People usually decide to consult a lawyer or solicitor when they face serious difficulties. Professional assistance from a lawyer at Warkworth is often sought when a case is already in court or in an institution and is not going as expected. Or even worse, the case may already be lost. Therefore, we advise you not to delay and to resolve the problem as early as possible.
When do you need a lawyer?
In what cases should I contact a lawyer? A lawyer or solicitor is needed when a person is suspected or accused of committing a crime. In such cases, legal assistance is provided, as expressly required by New Zealand’s criminal procedure laws.
What is included in legal advice?
Legal advice includes an analysis of situations and a lawyer’s or solicitor’s recommendations on possible actions. There are two types of consultations – in-person (judicial) consultation and written consultation (legal opinion). The type of assistance depends on the situation and the client’s wishes.





