Questions and answers about Consumer Protection Law
The shop that took my deposit for custom furniture has gone into liquidation 1 answer
1 answerWe paid a large deposit for a custom dining table and the shop has now closed. A notice on the door mentions liquidators. We have no table and no refund. Is our money gone, and what should we be doing right now?
I signed up for a free one-week trial of an app and entered my card details. A month later I noticed monthly charges. I never saw clear wording about auto-renewal and cancelling seems buried in menus. Can I get a refund, and is this practice allowed?
A salesperson knocked on our door and spent over an hour explaining a solar panel package. We signed a form on their tablet because he was persuasive and we felt awkward saying no. Since then we have read about the costs and want out. Do we have any right to cancel?
I bought a car from a private seller after viewing it twice. The seller said it had never been in an accident, but a repairer has now found evidence of serious past crash repairs. The seller is not answering my messages. Can I get my money back given it was not a dealer sale?
Small business signed a supplier contract with a one-sided cancellation clause 1 answer
1 answerI run a small cafe and signed a standard supplier agreement for equipment leasing. Later I noticed the supplier can change the price whenever it wants and can end the contract at any time, but I am locked in for years with hefty exit fees. Do small businesses have any protection against terms like this?
I was given a spa voucher as a present and put it in a drawer. When I finally tried to book, the business said it had expired the month before and refused to honour it. There was no expiry date printed on the voucher itself, only on their website. Can they do that?
A parcel arrived with a set of kitchen knives I never ordered. A week later I received an invoice and then a threatening reminder about debt collection. I had not even opened the package. Am I obliged to pay, or to send the goods back at my own cost?
I bought a handbag from a person on an online marketplace who described it as authentic, with a receipt photo. When it arrived it was clearly a fake. The seller now says they bought it in good faith and is not offering a refund. Do I have any way to recover my money?
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