Questions and answers about Consumer Protection Law
I was given a spa voucher as a present and put it in a drawer. When I finally tried to book, the business said it had expired the month before and refused to honour it. There was no expiry date printed on the voucher itself, only on their website. Can they do that?
I bought a second-hand car from a yard and the automatic gearbox started slipping about three weeks later. The dealer says used cars are sold as seen and that I accepted the risk when I signed. Is that true, or do I have rights because it came from a dealer?
I bought a coat online, tried it on and simply decided I did not like it. The shop refuses any refund, saying they do not do refunds for change of mind. The coat has not been worn and still has tags. Are they legally allowed to say no?
The shop that took my deposit for custom furniture has gone into liquidation 1 answer
1 answerWe paid a large deposit for a custom dining table and the shop has now closed. A notice on the door mentions liquidators. We have no table and no refund. Is our money gone, and what should we be doing right now?
A furniture store ran a huge sale advertising sofas at half price off the was-price. I later found out from a friend that the same sofa had barely ever been sold at the higher price. I paid what I thought was a bargain. Is that legal, and can I do anything now?
I signed up for a free one-week trial of an app and entered my card details. A month later I noticed monthly charges. I never saw clear wording about auto-renewal and cancelling seems buried in menus. Can I get a refund, and is this practice allowed?
I paid by card for a jacket from an overseas online shop that looked professional and even quoted prices in New Zealand dollars. Weeks have passed with no delivery and the seller has stopped answering emails. Do New Zealand consumer laws help me at all, or am I just out of pocket?
Small business signed a supplier contract with a one-sided cancellation clause 1 answer
1 answerI run a small cafe and signed a standard supplier agreement for equipment leasing. Later I noticed the supplier can change the price whenever it wants and can end the contract at any time, but I am locked in for years with hefty exit fees. Do small businesses have any protection against terms like this?
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