Questions and answers about Consumer Protection Law
The shop that took my deposit for custom furniture has gone into liquidation 1 answer
1 answerWe paid a large deposit for a custom dining table and the shop has now closed. A notice on the door mentions liquidators. We have no table and no refund. Is our money gone, and what should we be doing right now?
Small business signed a supplier contract with a one-sided cancellation clause 1 answer
1 answerI run a small cafe and signed a standard supplier agreement for equipment leasing. Later I noticed the supplier can change the price whenever it wants and can end the contract at any time, but I am locked in for years with hefty exit fees. Do small businesses have any protection against terms like this?
I bought a coat online, tried it on and simply decided I did not like it. The shop refuses any refund, saying they do not do refunds for change of mind. The coat has not been worn and still has tags. Are they legally allowed to say no?
My gym membership had a minimum term that finished months ago, but the gym says I need to give notice in person during staffed hours, which are impossible with my work. They keep charging me weekly. I tried emailing to cancel and they ignored it. Can they really force me to keep paying?
I bought a handbag from a person on an online marketplace who described it as authentic, with a receipt photo. When it arrived it was clearly a fake. The seller now says they bought it in good faith and is not offering a refund. Do I have any way to recover my money?
I bought a car from a private seller after viewing it twice. The seller said it had never been in an accident, but a repairer has now found evidence of serious past crash repairs. The seller is not answering my messages. Can I get my money back given it was not a dealer sale?
How does the Disputes Tribunal work and can I bring a consumer claim myself? 1 answer
1 answerI have a dispute with a retailer over a faulty appliance worth a few thousand dollars. I cannot afford a lawyer and I have heard the Disputes Tribunal is the place for these issues. How does it work, what does it cost and what should I bring with me?
A parcel arrived with a set of kitchen knives I never ordered. A week later I received an invoice and then a threatening reminder about debt collection. I had not even opened the package. Am I obliged to pay, or to send the goods back at my own cost?
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When should you contact a lawyer? People usually decide to consult a lawyer or solicitor when they face serious difficulties. Professional assistance from a lawyer at Hamilton is often sought when a case is already in court or in an institution and is not going as expected. Or even worse, the case may already be lost. Therefore, we advise you not to delay and to resolve the problem as early as possible.
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In what cases should I contact a lawyer? A lawyer or solicitor is needed when a person is suspected or accused of committing a crime. In such cases, legal assistance is provided, as expressly required by New Zealand’s criminal procedure laws.
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